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Returns Policy


We accept returns for
a Store Credit within
30 days of receiving your order.


Jewellery & Clearance

Unfortunately we are unable to accept returns for earrings and clearance items. A clearance item will be marked as a final sale item in the product description.


Faulty Or Incorrect Items

If you have received a faulty or incorrect item,
please email us immediately at



Please contact us immediately if you need to
cancel a purchase, including pre-orders. We
are unable to cancel it once the order has been
processed at the warehouse.

If you receive an item and would like to return it, we offer a store credit with no expiry date. Please note that we do not offer a refund for change of mind or incorrect selection of size or colour.

If you are unsure about the sizing, please contact us before purchasing and our friendly team can assist you.

If you need to change the colour or size of the same item and you're worried about missing out on the item, you can repurchase it straight away on our website and write in the order note that your original order number. We can refund the original item minus any shipping fees.

Important Information

  • All items must be returned in an unworn and unwashed condition with tags attached. 
  • All returns must be shipped directly to our warehouse as we are unable to accept returns in-person.
  • Return to sender parcels due to non collection or incorrect address will be issued as a store credit minus shipping costs.
  • We are unable to do direct exchanges. All new orders need to be placed on our website.
  • We do not accept returns for a refund if you did not receive your order in time for a specific event or if the event was cancelled.
  • For items that was purchased during a promo period, we will issue you with a store credit for the amount that was paid.
  • For bridal parties, we strongly recommend ordering the dresses together as there may be colour variations for each restock. We will not be able to accept returns for orders outside of our return period for colour variation reasons.


For our AU customers, we offer return labels for $10. Simply lodge 
your return with your order number and the email address that
you placed the order with.

start your return


For international returns, please email us at with your order number.

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