Returns Policy
You can return full price items
for Store Credit within 30 days
of receiving your garment
Jewellery
Unfortunately we are unable to accept returns for earrings.
Faulty Or Incorrect Items
If you have received a faulty or incorrect item,
please email us immediately at returns@modelchic.com.au
Cancellations
Please contact us immediately if you need to
cancel a purchase, including pre-orders.We
are unable to cancel it once the order has been
processed at the warehouse.
If you experience any problems with your purchase, please contact us via email or through our website and we will do everything we can to resolve any issues.
Please email us at returns@modelchic.com.au with your order number.
We will issue you a Return Merchandise Authorisation Number and a returns form. Returns must be postmarked within 7 days of the date you received your RMA number.
Important Information
- Please make sure that all items are returned in its original, unwashed, unaltered condition with all tags attached and in its original plastic packaging.
- Unfortunately we will not be able to accept any returns of dresses that have makeup stains or perfume scents.
- If the returned item does not meet our returns conditions, the item(s) will be returned back to the customer.
- We highly recommend you to keep the tracking record for all returns as we are not liable for loss or damaged returned parcels. You should expect to receive your store within 1-5 business days after we receive the item.
- Please note that we do not accept returns for a refund if you did not receive your order in time for a specific event or if the event was cancelled.